At JMD Tour Travels, we understand that travel plans may change, and we are committed to providing flexibility and fairness to our valued customers. Our cancellation policy is designed to accommodate various situations while ensuring the best possible travel experience for everyone. Please read this policy carefully before making your booking.
1. Cancellation Periods:
– Cancellations made 30 or more days before the departure date: Full refund or minimal cancellation fee.
– Cancellations made 15 to 29 days before the departure date: Partial refund or moderate cancellation fee.
– Cancellations made 0 to 14 days before the departure date: No refund or significant cancellation fee.
2. Refund Policy:
– The refund amount will be based on the cancellation period mentioned above.
– Please note that some trips may include non-refundable elements, such as booking fees or non-recoverable expenses.
3. Exceptions and Special Circumstances:
– Certain peak season trips or special events may have different cancellation rules. Please check the specific trip details for more information.
– In the event of medical emergencies or government-imposed travel restrictions, we will assess cancellations on a case-by-case basis to find the most suitable solution for you.
4. Cancellation Process:
– To cancel your booking, please contact our customer support team via email or phone. You can find our contact details on our website’s “Contact Us” page.
– We will acknowledge your cancellation request and provide further instructions within 10 business days.
5. Rescheduling and Credit Options:
– If you wish to reschedule your trip instead of canceling, please let us know, and we will do our best to accommodate your new travel dates. Additional fees may apply based on the change in trip cost and availability.
– In certain cases, we may offer you the option of receiving a credit or voucher for future use, applicable to other trips with us. The terms and validity of the credit will be communicated to you at the time of cancellation.
6. Group Bookings:
– Group bookings may have separate cancellation policies. Please refer to the specific terms and conditions provided during the booking process.
7. Force Majeure and Unforeseen Circumstances:
– In the event of force majeure events or unforeseen circumstances beyond our control, we reserve the right to modify or cancel trips. In such cases, we will communicate the options available to you, which may include rebooking, credit, or a refund, depending on the situation.
8. Communication Timelines:
– We strive to process all cancellation requests promptly. You can expect to receive confirmation of your cancellation and any associated refund or credit within 3-4 business days.
9. Additional Fees:
– Please be aware that additional fees, such as administrative charges or transaction fees, may apply to cancellations.
By making a booking with JMD Tour Travels, you agree to abide by this cancellation policy. We recommend that you carefully review the policy before proceeding with your reservation. If you have any questions or need further assistance, please don’t hesitate to contact our dedicated customer support team.
Thank you for choosing us. We look forward to assisting you with your travel plans!